FAQs: Frequently asked questions

Questions about the Alpenhotel Kramerwirt

Where can I park my car?

Around the hotel, there is plenty of parking available for free. You can also park in the garage for Euro 5 per day.

Is WLAN available in the hotel

Free WLAN access is available throughout the hotel and in the Försterhaus.

When can I check in to the hotel?

Rooms are available for check-in by 2:00 pm. You are welcome to check in at the reception desk earlier in order to take advantage of your vacation day. In the meantime, we will store your luggage, and changing rooms are available.

What should I do if I’m arriving late?

Please let us know ahead of time if you will be arriving after 8:00 pm so that we can prepare a meal for you if you have booked half-board. For arrivals after 12:00 am, we will put your key out in a pre-arranged place.

When must I check out?

We ask that you check out of your room by 10:00 am on your departure day. If you would still like to take advantage of your last vacation day, we will be happy to store your luggage, or we offer a late check-out based on availability. In the winter months, we ask that you pay in cash or by debit card, Visa, or MasterCard the evening before your departure. Thank you!

Which payment methods are accepted?

Feel free to pay cash, by Maestro, MasterCard or Visa.

Am I allowed to bring along my pets?

Your four-legged friend is welcome here. Pets are not allowed in the main restaurant (for half-board guests) but are welcome in the à-la carte restaurant. For this reason, we recommend making a booking with breakfast. We charge Euro 10 per night not including food, and we reserve the right to charge for any resulting damages. When making your reservation, please let us now if you are bringing along your pet, because dogs are not allowed in allergen-free rooms.

Questions about the restaurant

How long is the kitchen open?

For à-la carte guests, the kitchen is open all day until 10:00 pm. The entire menu is offered until 9:00 pm, and in the afternoon and after 9:00 pm, a shortened menu selection is available. With half-board, meals are served in the main restaurant from 6:00 to 8:00 pm. If you would like to dine on the terrace or in a dining lounge à-la carte, this is also possible during your stay. Please let us know in the morning, and we will reserve your desired table and credit your account with Euro 12.

What type of board is offered at the hotel?

You can book your room with breakfast or half-board.

Are there dishes suited for food allergies?

Please let us know prior to your arrival if you suffer from lactose, gluten, or other food intolerances.

Is smoking allowed in the restaurant?

Smoking is prohibited in all rooms and in the hotel. The only exception is on Monday evening in the farmhouse lounge when locals play cards – an old tradition.

Questions about location

How far away is the ski area?

Mayrhofen has 2 ski areas: Penken and Ahorn. The Penken lift is 300m away, and the Ahorn lift is 500 m away. Both lifts are conveniently reachable by the ski bus, and the bus stop is right at the hotel.

Do the church bells chime during the night?

No, the church bells don’t chime from 11:00 pm until 6:30 in the morning.

Are there are excursion opportunities?

In summer, you can start your day excursions to Salzburg, Innsbruck, Rattenberg, the Zillertaler Höhenstrasse, the Achensee, or Lake Garda and the Seiser Alm in Italy directly from the hotel. You can travel to the surrounding side valleys by private shuttle buses or the Postbus.